Our privacy policy applies to Gemcom, Inc. and our website, https://gemcom.com, and any other website, mobile application, or other online service that links to this policy.
Website media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Website cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Newsletters & emails (MailPoet)
If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have requested a quote on our website, there is a good chance you will receive emails from us. We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you. To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system. This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. Note: User must be opted-in and a confirmed subscriber.
We use this information to improve the content of our newsletters. No identifiable information is otherwise tracked outside this website except for the email address.
Below is a list of cookies that may be generated by MailPoet:
Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on the site.
Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.
Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, signs up in a form, confirms subscription to a newsletter, or places an order through WooCommerce.
Cookie name: popup_form_dismissed_{$formId}
Cookie expiry: the expiration date varies and can be set per form.
Cookie description: This cookie is used to track if a user has previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date. It is applicable for popups, slide-in, or fixed bar forms.
Products and quotes (WooCommerce)
We collect information about you when you log-in or send a quote request on our site.
What we collect and store
While you visit our site, we will track:
- Products you’ve viewed: we’ll use this to, for example, show you products you have recently viewed.
- Location, IP address and browser type: we will use this for purposes like estimating taxes and shipping.
- Company address: we will ask you to enter this so we can, for instance, estimate shipping – if requested and send you the quote!
When you utilize our quote requests, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We will also use cookies to keep track of quote contents while you are browsing our site. We will use this information for purposes, such as:
- Send you information about your account and quote.
- Respond to your requests or complaints.
- Set up your account for our online portal.
- Comply with any legal obligations we have.
- Send you marketing messages if you choose to receive them.
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the quote checkout for future requests. We store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Website Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill quote requests and provide technical support.
What we share with others
We share information with third parties who help us provide our quote and website services to you; for example – WordPress, WooCommerce, and MailPoet.